From: Phil Weber
Sent: Monday, February 06, 2006 8:15 PM
Subject: Please take my money!
I am a former AT&T Wireless customer. I am satisfied with my current phone and calling plan. I would like to add a Laptop Connect Unlimited line for $59.99/month and purchase a Sierra Wireless Aircard 860 PC Card modem. Cingular's Web site allows me to order them, but when I get to the checkout page and enter my payment information, I am told to “double-check my address and try again” (see attached screenshots; the address is correct).
I went into my local Cingular Wireless store today and attempted to order them in person, and was told that because I am a former AT&T Wireless customer, I do not qualify for the $59.99/month price. In order to qualify, I must switch to a Cingular plan, which would be fine except that in order to do so, I must also purchase a new phone!
This is unacceptable. I am an existing customer who WANTS to pay you an additional $60/month, and Cingular won't let me. I would prefer to keep my existing phone and calling plan, but if I have to purchase a new phone in order to obtain wireless broadband access, I'll do so with Verizon.
Can you help me?
Update: Apparently, I’m not the first customer to experience this frustration.
Posted by Chris Kinsman on February 10, 2006:
Posted by Kelly on February 21, 2006:
Posted by jocelyn on February 21, 2006:
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